FAQ
How to make an inquiry?
  1. What is the information needed to make an inquiry?
To make an inquiry, please provide us with your ideal dimension, material, printing color, and quantity. It will be even better if you have your design attached.
 
  1. What is the difference between OEM products and in-stock products?
For OEM products, you can customize the entire product design. While in-stock products are those we pre-made, we can do customize printing for you.
 
  1. What is the process of OEM service?
Inquiry & Quotation > Place an Order > 50% Advance Payment > Sample Proofing > Production > Quality Control > Balance of Payments > Delivery
 
  1. What is the process of in-stock product custom printing?
Inquiry & Quotation > Place an Order > Full Payment > Production Quality Control > Delivery
 
  1. What is your MOQ?
For canvas, nylon, oxford fabric, and non-woven materials OEM, our MOQ is 500pcs. If you would like to customize other materials, you are welcome to contact us.
In-stock products MOQ are 100pcs.
 
  1. Can I do just one piece custom printing?
Yes. We accept as low as 1 piece custom printing order. Please place your order here. Custom printing below 100pcs uses digital color printing method, if you wish to purchase above 100pcs, please contact us for discounts.
 
  1. Can I place a sample order first to confirm quality?
We usually will provide a sample after bulk order placed. You can make minor adjustments on dimension and color. We will charge sample fees if you would like to make another sample.
 
We will charge sample fees for sample order before bulk order. If you need to print your design during sample order, we are going to charge another printing plate fees. Please contact us if you wish to place a sample order.
How to Order?
  1. How should I place my order?
By signing back the quotation, and paying 50% of the total amount as advance payment prior to sample making, while the remaining should be cleared before shipping.
 
  1. What is your payment method?
We accept PayPal, T/T, ATM transfer, credit card, and check payment.
Shipping
  1. What is your shipping procedure?
We will ship on the day after your balance of payment cleared. The exact shipping period depends on the logistics company.
 
  1. How long is your production time?
Usual production time for the mass production below 3000pcs is 30-45 working days, depending on the production schedule and your design.
 
If you hope to receive your goods sooner, you can consider express delivery, partial shipment, or customize printing using in-stock products.
 
In-stock products printing period is around 14 working days.
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